Terms:
This website is operated by Antwort Jewellery LTD. Throughout the site, the terms “we”, “us” and “our” refer to Antwort. Antwort offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.

Our store is hosted on Square Space. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.

Our contract with you:
These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Goods.

We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.

We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

Your account with us
You agree that you have provided and will continue to provide accurate and complete information about yourself. We require this information to provide you with the Goods that you order.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately inform us and log in to your account and change your password.

You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

We reserve the right to refuse you access to Our Website at any time.

Our Products
We do our best to ensure the images of the Products give you a good indication of what they look like in person. However, please note that images are for illustrative purposes only. Although we make every effort to display Products accurately, as they are handmade, it is not always possible to accurately reflect colour, size, dimensions and texture through digital displays on web browsers. Your Products therefore may vary slightly from the images displayed on our Website.

Ordering Products
Products bought from our Website that are made to order will take approximately 4-6 weeks to be produced and delivered to you. However lead times may vary from product to product due to the availability of the materials used.

Once your order has been placed, products will be placed into production almost immediately. Please let us know as soon as possible if you need to cancel your order, as once products have been placed into production, cancellations will not be possible.

We can also make the majority of our jewellery in solid Silver and will branch out to other materials like gold plating later on and Our Website and Newsletter will reflect that when we do.

Prices and Payment
We endeavour to keep prices of Goods updated and accurate, though from time to time there may be inaccuracies or changes to price. Changes to price will not affect any order you have already placed. Prices for our Goods are subject to change without notice.

It is always possible that Goods on our Website may be incorrectly priced. In this case, we will not send your order until you have confirmed that you accept the new price or if you wish to cancel your order.

Banking charges by the receiving bank on payments to us will be absorbed by us. All other charges relating to payment in a currency other than Great British Pounds will be absorbed by you.

The Price of a product includes UK VAT (where applicable).

The Price of a Product does not include delivery charges. Our delivery charges will be advised during the checkout process, before you place your order.

We accept all major credit and debit cards, which are clearly shown at the checkout. We also accept payment via PayPal. When selecting the PayPal option at checkout, you will be directed to the PayPal site to review the amount, before completing the transaction and being returned to our Website.

You confirm that the payment method used is yours or that you have been specifically authorised by the owner to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If any product is out of stock, you will be refunded in full.

Delivery

As all items are subject to being hand made by our Belgian artisans, please allow 2 weeks time for full delivery completion.
We endeavour to dispatch goods within that time frame, however, during busy periods dispatch may take slightly longer. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

Please ensure that someone is present to accept and sign for your delivery.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. We will send you a message by email to tell you when we have dispatched your order, also providing details to track your order. 

We cannot be held responsible for delays caused by delivery services.

Returns and Cancellations
In the unlikely event that you are unhappy with your purchase, you may return your order within 14 days of delivery for an exchange or full refund. Regrettably any returns received outside of the returns window will be refused or issued with a credit note.

Items must be returned to us at (registered business address), no later than 14 days from date of delivery. So far as possible, Goods should be returned: with both Goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; marked as ‘Return’ (on external packaging); at your risk and cost.

We are unable to cover the cost of returns.  We cannot be held responsible for any mislabelled returns.

In the case the Goods received are faulty: you must inform us by email at Business@antwort.co.uk, including all details of the order and defect or other reason for return. The Goods must be returned to us as soon as any defect is discovered. Goods returned will be replaced or refunded at our discretion.

If you wish to cancel your order, please notify us via email or phone as soon as possible. Regrettably, once an order has been dispatched, it cannot be cancelled, and must be returned via our standard returns method.

Personal Information
We take our customers' privacy seriously and we will only collect and use your personal information as outlined in our Privacy Statement. Our Privacy Statement fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice. To view our Privacy Policy, please see the page on Our Website.

Disclaimers
We reserve the right, at our sole discretion, to update, replace or make changes to Our Website, the Content, or to any of the Goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

There may, on occasion, be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

The service and all products and services delivered to you through the service are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent or warrant the compatibility of Our Website with your equipment, software or telecommunications connection.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

Content and Intellectual Property Rights
We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in: text, graphics, logos, icons, images, digital downloads, data, and software.

We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories. Except as set out below, you may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

You may not use our name, logos, trademarks or any other Content on any website of yours or that of any other person.

Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not electronically store a significant portion of any Content.

In certain circumstances and only if published credit to Antwort (and Antwort's relevant social handle) is given, you may share promotional imagery found on Antwort.co.uk through social and other channels. You may not adapt, alter or create a derivative work from any antwort.co.uk content or imagery prior to sharing, without prior written permission of Antwort.

Indemnity
You agree to indemnify, defend and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of any other person.

Miscellaneous Provisions
We will communicate with you by email and you agree that email communications are contractually binding in the same way as signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and accordingly, there is no contractual nor other obligation upon us in respect of those goods or service nor shall we confer any benefit or obligation on any third party.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

Other Important Terms
We currently offer 10% off your first order when signing up to our newsletter. This discount code is applicable for first time purchases only. A unique welcome code will be sent directly to your email address after signing up.

Codes cannot be combined with any other discounts. The code can be applied to any product on our website, excluding Sale, Bespoke and Made to Order products, and as well as gift cards. Refunds will take into account the discount. This code does not include shipping charges.

All credit notes, goodwill discounts and gift cards will be issued with an expiry date. Expiry dates are determined at our discretion, unless stated otherwise.

From time to time we may offer a free gift with purchase. If you wish to return an order placed during a gift with purchase promotion, all items received must be returned.

Definitions

In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you.

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

“Our Website” means the entire computing hardware and software installation that is or supports Our Website.

“Goods” means any of the pieces we offer for sale on Our Website.

“Content” means any material in any form published on Our Website by us.