Shipping & Returns
Shipping
Packaging
We used a small cotton pouch to incase our jewellery, and then a small bag, both of which have been sourced ethically using recycled materials.
Each order comes with a jewellery care guide and a thank you card
UK Shipping
We offer express delivery to all our clients in the UK. Delivery Options:
UK Standard Delivery (1-2 Working Days): £4.95
We partner with DHL to ensure your order arrives quickly, safely, and smoothly. If you encounter any issues, please don’t hesitate to reach out to us.
Delivery
Your Antwort order will be carefully packed by hand and sent out within 1-2 working days of order completion.
Please allow 2 weeks for our talented artisans to create your special piece just for you. We really appreciate your understanding and can’t wait for you to receive your order!
You will receive a tracking notification upon dispatch, allowing you to monitor the progress of your order. While we strive to meet the original estimated delivery times, we cannot be held responsible for delays caused by third parties, adverse weather conditions, or circumstances beyond our control. Thank you for your understanding.
Returns
Refunds
If you are not satisfied with your purchase, you can return it within 14 days of delivery for an exchange or full refund. Returns outside this period will be refused or credited. Items must be returned to our registered business address within 14 days, including original packaging, securely wrapped, with the delivery slip, and marked ‘Return.’ Return shipping costs are the customer’s responsibility.
Faulty Goods
For faulty goods, email us at Business@antwort.co.uk with your order number and defect details. Items must be returned promptly, and we will determine whether to replace or refund them.
Cancellation
To cancel your order, contact us via email or phone as soon as possible. Once dispatched, orders cannot be cancelled and must be returned according to our standard return process.